We want you to be happy with your purchase!
*You are welcome to return your product if you are not satisfied. SWRV regrettably does not do any cash refunds, but will gladly give store credit. Kindly note that you will be responsible for all courier fees when returning an item.
We would be happy to provide refunds / accept returns for all items purchased from us if the following conditions are met :
- Items being returned for refund must have manufacturing faults.
- All items must be in their original packaging.
- All items must be unworn, unused, unwashed and in its original condition.
- Originals receipts/receipt mail/order number would have to be included.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for refunds/returns.
Sales item(s) are non-exchangeable nor returnable either in our retail store or via our online portal.
I haven't received my item. What can I do?
to be made via email on email@example.com and further instructions will be given.
1.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
1.2 Kindly e-mail us your exchange request to firstname.lastname@example.org
1.3 Wait for our e-mail confirmation and the process to return your purchased item.
1.4 If the return is not a fault from SWRV, a fee of R200 will be required for the courier pickup and re-delivery.
1.5 All communication furthermore will happen via e-mail.
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2.1 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return are of the same item(s) as a previous order
2.2 Our returns policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
2.3 SWRV makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
2.4 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of South Africa
2.5 All decisions made by SWRV is final
Please remember that some fabrics are tight, some are stretchy or soft. Some clothing items will sit looser than others. If you are unsure about the size you want to purchase, please ask at email@example.com
3.1 Why does the colour of my product differ from the colour of the products on the website?
Our products images are all taken by a professional photographer, sometimes web colours can differ from what’s on display and what you hold in your hand. Please keep this in mind if there is a slight colour difference from what you saw online.
Here, at SWRV, we appreciate you and we really do want to help you.
However, if you send back items for returns that have clearly gone on one too many adventures and are not suffering from a manufacturing fault, we regretfully won’t be able to help fix them.
Thanks for the understanding and your support.